Confirm the video can be opened in Photos and that it uses a format supported by your iPhone.
Support
How can we help?
For questions, bug reports, or privacy requests, email support@vrlapp.com.
The mailbox must be configured before launch. Please do not send private videos unless they are necessary to explain an issue.
Check available storage and ensure VRL has permission to add videos to Photos.
Media stays locally on your device. For information sent through support, contact us by email.